At amānī, every piece is handcrafted with love, creating bespoke jewellery. This also means that your piece might have slight variations from the website images, and natural stones may exhibit subtle shade differences. These unique characteristics are an inherent part of the charm and artistry of handmade jewellery, and not defects.

Before You Order

We encourage you to review product descriptions carefully. Descriptions highlight any potential variations and include precise size details to ensure your complete satisfaction.

Exchanges and Returns

At amānī, we stand by the quality of our craftsmanship. Due to the unique and often custom nature of our handcrafted jewellery, we accept exchanges or returns only in cases of manufacturing defects or damage incurred during shipping. We do not offer exchanges or returns for reasons of dissatisfaction or change of mind.

Manufacturing Defect or Shipping Damage

Before your parcel leaves our studio, it undergoes a thorough quality control inspection. In the rare event that you receive an item with a manufacturing defect or damage from shipping, please notify us within 24 hours of receipt of your order by emailing hello@amaniheirlooms.com. In your email, please describe the issue and include clear photographs to help us assess the damage or defect.

Upon receipt of your returned item, we will conduct a stringent quality check. If the defect or damage is confirmed, we will send you an email confirming that the return has been accepted. The item(s) should be returned unworn and in perfect condition (aside from the reported defect/damage) and in its original packaging. Returns that do not meet these conditions will not be accepted and will be sent back to the customer. 

Once your return is accepted, we will handcraft the same item and send it to you within 30 to 45 working days, or issue a credit note towards a future purchase, at our discretion.

Repairs/Repolishing

We offer repair services for all pieces from amānī, including repolishing, to help maintain the beauty of your cherished pieces. For a repair estimate, please email us at hello@amaniheirlooms.com. Please note that repair costs and associated shipping costs are borne by the customer.

This policy does not cover accidental damage, loss, or wear-and-tear resulting from normal use.

We are committed to ensuring you love our jewellery! If you have any questions or concerns regarding your piece, please don't hesitate to contact us. We're always happy to help.